Frequently Asked Questions (FAQ)
1. What is Adarina.com?
Adarina.com is an online store that specializes in sustainable art and home decor. Our products are crafted by talented artisans with a focus on environmentally friendly materials and sustainable practices.
2. Do you offer free shipping?
Yes, we offer free worldwide shipping for orders of pre-made art or decor over 100USD.
Customised or personalised art and decor are not eligible for free shipping.
3. Can I customize or personalize the art I purchase?
Yes, we offer customized and personalized art and decor upon request. Please ensure you thoroughly review all specifications with us before placing your order, as these items are non-refundable.
4. How can I contact you about custom or personalized art?
For custom or personalized art inquiries, please reach out to us via our contact page or email at support@adarina.com. We’ll work with you to understand your specifications and ensure the product meets your expectations.
5. Are customized or personalized items refundable?
No, customized and personalized art and decor are non-refundable. We encourage you to review all details and specifications with us thoroughly before placing your order.
6. How do I return a product?
We accept returns for pre-made art and decor within 14 days of receiving your order, provided the item is unused and in its original packaging. For customized or personalized items, returns are not accepted unless the item is defective or damaged.
7. What happens if my order is damaged or defective?
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will work with you to arrange a return or exchange as quickly as possible.
8. Where are your products made?
Our products are crafted by skilled artisans, including a talented iron artist based in Spain. Each piece is handmade with care, focusing on sustainability and quality.
9. How long does it take for my order to arrive?
Shipping times vary depending on your location and the product type. Pre-made items generally ship within 3-15 days, and customized items may take longer. You will receive tracking information once your order has shipped.
10. Are there any customs or import duties?
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information before ordering.
11. Can I cancel my order?
Once an order is placed, it is processed immediately. If you wish to cancel your order, please contact us as soon as possible. If your order has already shipped, we cannot cancel or modify it.
12. How can I track my order?
Once your order has shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor the progress of your delivery.
13. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
14. Where is your company located?
Adarina.com is operated by CozAbode Pte. Ltd., a Singapore-based company. Our inventory is stored and shipped from US, Spain or Singapore, and we offer worldwide shipping.
15. Do you offer gift cards?
Currently, we do not offer gift cards. However, we hope to expand our offerings in the future. Stay tuned!